Returns & Exchanges

At Great Garden Plants, we want you to be successful in your garden, which is why we offer a 60-day guarantee on all our perennials and shrubs. If your plants arrive in poor condition or fail to thrive, we are committed to making it right through a replacement or store credit.

Return Process

• 1.
  Check Your Guarantee

  Ensure your request is within 60 days of delivery and that you have followed the included planting guide for your specific hardiness zone.

• 2.
  Document the Issue

  Take clear photos of the plant, including the foliage and the root system if possible, to help our horticulturalists diagnose the concern.

• 3.
  Submit a Claim

  Contact our customer support team via our online portal with your order number and the photos of your plants to initiate the resolution process.

• 4.
  Receive Your Resolution

  Once approved, we will issue a one-time replacement of the same variety or provide store credit if the item is currently out of season or stock.